Privacy Policy

Last updated: June 2026

Rolling Wheels Nepal ("we", "our", or "us") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.

Information We Collect

Information you provide directly:

Name, email address, and phone number when making a booking or enquiry
Payment information processed securely through eSewa or Khalti (we do not store full payment details)
Messages you send via our contact form

Information collected automatically:

Basic usage data (pages visited, browser type) via standard web server logs
We do not use tracking cookies or third-party analytics beyond what is necessary to operate the site

How We Use Your Information

We use the information we collect to:

Process your rental bookings and send confirmation details
Respond to enquiries and provide customer support
Send booking-related updates (pickup reminders, return confirmations)
Improve our website and services

We will never sell your personal information to third parties.

Data Sharing

We share data only as necessary to operate our services:

Payment processors (eSewa, Khalti) to process payments — subject to their own privacy policies
Service providers assisting with email delivery or website hosting

We may disclose information if required by law or to protect our legal rights.

Data Retention

We retain booking records for a minimum of 2 years for accounting and dispute resolution purposes. Contact form messages are retained for 12 months. You may request deletion of your data at any time by contacting us.

Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data (subject to legal retention obligations)
Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at info@rollingwheelsnepal.com or call 9847694250.

Security

We implement reasonable security measures to protect your data. All payment processing is handled by regulated third-party gateways (eSewa, Khalti) and we never store card details.

Contact

For any privacy-related questions, contact us at:

Rolling Wheels Nepal
Kusunti, Lalitpur-13, Bagmati, Nepal
Email: info@rollingwheelsnepal.com
Phone: 9847694250